How Lululemon Replaced Worn-Out Phone Booths and Improved Workplace Morale

About Lululemon

Lululemon is a globally recognized athletic apparel brand known for its product quality and its company culture. As the company’s workforce grew and hybrid work became the norm, its facilities team faced a problem familiar to fast-growing offices: the phone booths installed to support focused work and private calls were breaking down faster than they could be replaced.

Alex Cafik-Irwin, on Lululemon’s facilities team, led the search for a replacement that could keep pace with heavy daily use while matching the brand’s high standards for design and comfort.

The Challenge: Phone Booths That Couldn’t Keep Up

Lululemon’s existing phone booths were showing their age. Frequent use led to visible wear and tear, and warranties often expired before problems were even caught, leaving the facilities team to absorb repair and replacement costs on booths that were supposed to last.

The facilities team identified four requirements for a replacement:

• Durability under heavy daily use. The booths needed to hold up across multiple locations without falling apart within a year or two.
• Budget-friendly pricing at scale. Outfitting several offices meant the per-unit cost had to work across a multi-location rollout, not just a single pilot.
• Comfort and usability for every employee. Seating, lighting, and airflow needed to be good enough that people would actually want to use the booths, not avoid them.
• A responsive vendor. Facilities needed a partner who could resolve issues quickly rather than leaving booths out of service.

The Solution: The Bureau Tuesday Booth

After evaluating its options, Lululemon selected Bureau’s Tuesday booth, a one-person booth built for focused work and private calls, currently priced from $7,999 CAD.

Here’s what made it the right fit:

• Built to last. The Tuesday’s construction is designed for frequent, daily use without the rapid wear Lululemon’s previous booths experienced.
• Priced for multi-location rollout. Competitive per-unit pricing let Lululemon install more booths across its offices without straining the facilities budget.
• Ergonomic and comfortable. Integrated seating, adequate lighting, and proper ventilation made the booths accessible and comfortable for all employees, a direct upgrade over the previous units.
• A local vendor relationship. Proximity to Bureau’s showroom meant Lululemon’s team could review models in person and get issues resolved quickly, rather than working through a distant or unresponsive vendor.

Installation was handled with minimal disruption to Lululemon’s offices. Bureau also handled custom modifications, including sprinkler holes to meet local fire code requirements, as part of the standard delivery and installation process.

Results

• Cost savings. Competitive pricing on the Tuesday booths freed up budget that Lululemon redirected toward other office amenities and projects.
• No downtime. Installation was fast enough that teams experienced no meaningful disruption to their workday.
• Higher employee satisfaction. Employees responded positively to the new booths, citing the improved seating, lighting, and airflow as clear upgrades over the previous phone booths. Longer meetings started happening in the booths as a result.
• Stronger office culture. For a company already known for its culture, the upgrade reinforced that reputation, employees noted the office felt more considered and comfortable.

The Takeaway

Lululemon’s old phone booths were a maintenance problem hiding as a facilities line item. Swapping them for Bureau’s Tuesday booth solved the durability issue, kept costs manageable across multiple offices, and became a visible upgrade employees noticed and used more.

Do you want to improve morale and productivity like Lululemon did? Talk to our team to find your ideal booth, or visit one of our showrooms to test the Tuesday in person.

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