FAQ

How does the 100 day money back guarantee work?

Our 100-day money back guarantee gives you the chance to test out our Tuesday booth in your own space completely risk-free. Here's how it works: If you decide within the first 100 days of receiving your Tuesday booth that it's not the right fit for you, all you have to do is let us know. We'll process the refund and take care of disassembly and return shipping. Please note that the 100-day risk-free trial applies only to your first product and does not apply to deliveries outside of North America.

While we do not offer the 100-day risk-free trial for our other products, every booth comes with a comprehensive 2-year warranty. We're dedicated to ensuring that your booth stays in excellent shape throughout use.

Do you offer discounted rates on orders of multiple soundproof privacy booths?

Yes. Discounts are determined based on order quantity and assembly needs. Please contact us to learn more.

How long does it take to receive my order?

Unlike other companies, we stock our most popular booths in North America so we can get them to you faster. This ensures that you generally will receive your booth in as little as two weeks* of ordering. If for any reason we are out of stock of a particular booth, our team will reach out to you with an estimated delivery date prior to finalizing your order.
*Shipping and installation dates vary by order size and booth availability.

How do I assemble the booths?

You don't! Our team of professional installers provides on-site white-glove assembly for every soundproof booth purchase. To see a complete breakdown of our mandatory installation fees, click here.

How does white-glove assembly work?

Upon purchase, our sales and logistics teams will work with you to schedule an installation date. Each booth is installed in a few hours (the exact timing will vary by booth size and model) by our professional installers with no mess or disruption.

Can I make a return?

We are only able to accept returns on booths with manufacturing defects. That said, we want you to be happy with your purchase. If an issue arises with your Bureau booth, please contact us and we will work with you to find a solution.

Can I cancel my order?

Yes, as long as your booth has not already shipped from our facility. Cancelling orders during transit will result in a shipping and restocking fee.

Where can I see a soundproof privacy booth in person?

We currently have in-person showrooms in both Vancouver and Toronto. Viewings are available by appointment. Not in either of those cities? One of our team members can provide a virtual viewing instead. Stay tuned as we open showrooms across other North American cities.

I'm not sure what size of booth or how many are best for my space?

Yes. Our knowledgeable team is available to discuss your specific space and needs via a free 30 minute space assessment. No matter the budget, we are happy to lead you in the right direction.

What kind of electrical requirements are needed for the booth?

All of our soundproof privacy booths are “plug and play,” meaning they only need a standard 110v outlet to provide power. For technical specifications on each booth, please check out our spec sheets or reach out to us for more information.

How soundproof are the booths?

Depending on the model, our booths remove anywhere from 26 to 30 decibels of ambient noise. That is enough noise reduction to create an extremely comfortable atmosphere to work and meet without feeling like you’re in a vacuum. While a small hum of ambient noise outside can be heard outside of the booth, all conversations within the booth remain 100% private.

Are the booths well ventilated?

Yes, our booths come with industry leading ventilation that automatically replaces 100% of the air every three minutes. This keeps the temperature inside the booths consistent with the temperature outside.

Is furniture included with the booths?

Yes, every booth comes furnished at no extra cost.

Can I move my booth somewhere else?

Yes. The modular design of our booths allows you to move them around the current space, usually with just 2-3 people or our moving kit (our largest models may require additional support). The booths are also yours to keep, which means you can take them with you if you move to a new space.

Why would I choose to buy a soundproof privacy booth over hiring a contractor?

Bureau booths are a cheaper, faster, and more flexible alternative to traditional built-in office spaces. Other benefits include:

  • No construction mess or disruptions
  • Ability to take the booths with you
  • Flexibility to move the booths to suit your needs

What are your current certifications?

  • ISO 14067: 2018 Greenhouse Gases
  • ISO 14001: Responsible Manufacturing
  • ASTM 084: Flame Spread Rating (US)
  • CSA/ULC-S102: Flame Spread Rating (Canada)
  • Engineered Seismic Bracing: Earthquake safe
  • ASTM E336-07: Acoustic Testing
  • GB/T 18883: TVOC Indoor Air Quality Testing
  • CSA C22.2 NO.61010-1-2012: Canadian Electrical Standards
  • UL 962: UL 962 is the premier North American Standard for household and commercial furnishings, and verifies that products meet electrical, flammability and personal injury safety requirements.
  • ASTM E596: Acoustic Testing
  • UL Greenguard | UL 2818: Low Chemical Emissions