FAQ

What is the average lead time?

The average lead time for standard office booths is three to four weeks. Custom booth lead times may vary depending on the specifications.

How long does it take to assemble the booths?

Assembly takes between one to four hours, depending on the size and quantity of booths ordered.

Are the booths moveable?

Yes. The modular design of our booths allows you to move them around the current space, usually with just 2-3 people or our moving kit (our largest models may require additional support).

Is there any maintenance required for the booths?

No regular maintenance is required. However, a simple clean every six months is recommended to keep your booths in top condition.

Can the booths be installed outside?

No, our booths are not weatherproof. For outdoor solutions, please speak to our friends at Elsewhere Pods, who specialise in outdoor installations.

Can the booths be moved to different locations?

Yes. The booths are yours to keep, which means you can take them with you if you move to a new space. Please contact us for assistance.

What is your return policy?

If you’re not fully satisfied within the first 30 days of receiving your booth, we’ll take it back and provide a full refund on the booth’s purchase price. Please note that delivery and installation costs are not refundable. This policy applies to first time purchases only.

Do the booths come with a warranty?

Yes, all Bureau booths come with a 2-year warranty. This covers any manufacturing defects. If you experience any problems with your booth within this period, we will repair the defective parts at no cost to you.

Are there any exceptions to your return policy or warranty?

The 30-day money-back guarantee is intended for standard, ongoing use and applies only to the first booth you purchase from us. It does not apply to temporary setups, such as short-term events or activations, or for any usage that is intended to be temporary. Custom orders are also not eligible for return under this policy. The 2-year warranty does not cover damage caused by misuse, alterations, or normal wear and tear.

Can the booths be customised?

Yes, our range of office pods can be customised both externally and internally. Contact our sales team to discuss your vision.

Do the booths come with furniture?

Yes, every booth comes with standard furniture at no additional cost.

Can custom furniture be swapped in?

Yes, custom furniture can be swapped in, but only within our Bureau range. Contact our sales team to discuss options for custom furniture.

How are the booths delivered?

Our office booths are delivered flat-packed in their individual parts. Our trained installation team will then assemble and install the booth on-site.

Are the booths 100% soundproof?

No, our booths are not 100% soundproof, nor would you want them to be. Our booths provide a 32 decibel reduction, whereas the average open-plan office has a 52 decibel rating. This significant reduction creates a quiet and private environment without complete isolation.

Are the booths ventilated?

Yes, our booths come with industry leading ventilation that automatically replaces 100% of the air every three minutes. This keeps the temperature inside the booths consistent with the temperature outside.

Are the lights dimmable?

Yes, each booth includes adjustable ceiling lighting and, for our Tuesday model, an adjustable desk light.

Can AV be connected to the booth?

Yes, wall-mounted and table-mounted screens can be integrated within the booth. We offer a variety of standard AV options.

Can privacy film be added to the glass?

Yes, we can design privacy and branding decals to make your booths unique to you.

How are the booths powered?

Our booths use a simple plug-and-play system (10 amp). All the booth needs is a general GPO (10 amp) to plug into at the back, powering all integrated tech.