Customer Stories
About Bally’s
Bally’s is a leading full-service sports betting and iGaming provider in the U.S., operating a diverse portfolio of casinos and digital gaming platforms that include sports betting, online poker, and daily fantasy sports. The Toronto office plays a key role in supporting this fast-growing business, bringing together teams that manage technology, customer engagement, and operations for a North American audience.
As Bally’s expanded, the company decided to bring all Toronto colleagues together on a single floor to strengthen collaboration. The move created a lively, connected workspace, but it also reduced the number of enclosed meeting rooms and breakout areas. Employees began to feel the strain when they needed a quiet spot for deep focus or a private place for confidential calls and meetings.
The Space Pinch
The consolidation was positive for teamwork but challenging for privacy. With fewer dedicated rooms available, staff were competing for limited meeting space and often struggled to find somewhere quiet at short notice. For a business that deals daily with sensitive discussions and quick decision-making, the lack of private, on-demand space was becoming a clear productivity hurdle.
Bally’s leadership wanted a solution that could be installed quickly, wouldn’t require major construction, and could deliver reliable soundproofing for confidential conversations. They also needed a workspace that would feel inviting and comfortable enough for extended use.
Booths that Fit the Bill
Bureau booths provided an immediate and practical solution. From the first conversation with Marcus to final installation, the process was seamless and personable. The new booths give employees an easy place to step in for quick catch-ups or serious, confidential meetings, and their near-soundproof design ensures conversations stay private.
Everyday Impact
The difference has been felt across the team. Colleagues describe the booths as a welcome “extra option” that supports both day-to-day productivity and critical confidential work. They are frequently in use for everything from quick catch-ups to multi-hour planning sessions. Staff often joke about wanting to stay inside all day, but the culture of consideration ensures that everyone gets a chance to benefit.
By restoring flexibility and privacy, the booths have helped Bally’s maintain the collaborative energy of a one-floor layout while removing a key source of stress: the scramble to find a quiet room.
In Their Words
A Bally’s team member shares their experience:
“From the outset, I was super impressed with the customer service, from my initial contact with Marcus, through to order confirmation, fulfilment, and then delivery and installation. Everyone I have been in contact with has been incredible, friendly, and all-over a great crew of people! Keep up the awesome work, Team Bureau! <3 With love from BALLY’S Team Toronto :)”
Quiet Space for a Fast-Paced Team
By introducing Bureau booths, Bally’s Toronto office has created private, flexible spaces that meet the demands of a high-energy, confidential work environment—without adding walls or slowing down collaboration.
Want to create instant breakout space in your office?
Talk to our team today or visit one of our showrooms to see Bureau booths in action.
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